Retailpeer's platform connects brands with existing, fully functional retail stores and business spaces to test, launch, showcase and sell their products—by the day, week, month, season, or year—without the financial burden or long-term commitment of operating a whole new retail store. Brands can test and launch their products in desirable and high-visibility areas for a fraction of the cost of opening a full retail store, while Hosts can make extra income from underutilized or unused spaces in their existing retail storefronts. A win-win situation.

Host Cancellation Policy

Understanding your responsibilities and commitments as a Host

Why Host Cancellations Matter

When a Host cancels a booking, Guests may lose more than just space—they may lose sales opportunities, staffing arrangements, and marketing investments. For this reason, Retailpeer holds Hosts to a high standard of reliability.

1️⃣ Host Commitment

By accepting a booking through the Retailpeer platform, the Host enters into a binding agreement to provide the reserved space for the full duration of the booking, subject only to the limited exceptions outlined below.

Host-initiated cancellations are strongly discouraged and are treated seriously due to the disruption they cause to Guests, who may have committed inventory, staffing, marketing, and other business resources.

2️⃣ Guest Refunds for Host Cancellations

If a Host cancels a confirmed booking:

The Guest will receive a full refund of all amounts paid, including Retailpeer service fees.
The refund will be processed promptly to the original payment method.
Guests will not be penalized for Host-initiated cancellations.
Host account may be affected depending on the circumstances.
Repeated cancellations can lead to reduced visibility or removal from Retailpeer.

When Cancellations May Be Excused

Retailpeer understands that emergencies happen. Penalties may be waived if a cancellation is due to verified safety issues, legal restrictions, or serious emergencies outside your control.

Best Practices for Hosts

Keep your availability calendar accurate
Confirm pricing and space readiness before accepting bookings
Only accept bookings you are confident you can honor

Remember: Reliability helps you build trust, earn repeat bookings, and maintain strong visibility on Retailpeer.

Host Cancellation Penalty Tiers

Tier 1: First Cancellation

Education and correction

Warning and financial penalty (up to 20% of base rental of cancelled booking)
Possible temporary date blocking
No immediate suspension

Purpose: Education and correction.

Tier 2: Repeated Cancellations

Strong deterrence and accountability

Financial penalty (up to 35% of base rental of cancelled booking)
Reduced listing visibility or search ranking
Temporary restrictions on accepting new bookings

Purpose: Strong deterrence and accountability.

Tier 3: Chronic or Bad-Faith Cancellations

Protect marketplace integrity and Guest trust

Financial penalty (up to 50% of base rental of cancelled booking)
Possible Listing suspension or removal
Account suspension or permanent removal from the platform

Purpose: Protect marketplace integrity and Guest trust.

Immediate Escalation (Any Tier)

Bypassing lower tiers for severe violations

Retailpeer may bypass lower tiers and apply stronger penalties immediately if a cancellation:

Appears intentional or opportunistic
Occurs shortly before the booking start date
Results in significant Guest harm