Guest Cancellation Policy

Understanding your cancellation options as a Guest

Our Cancellation Policy Factors In:

1️⃣

Rebooking Reality

Retail spaces are harder to rebook last minute than lodging. These windows reflect real rebooking timeframes.

2️⃣

Business Use vs Leisure

Guests are:

  • Brands
  • Entrepreneurs
  • Retail operators
3️⃣

Host Preparation

Hosts often:

  • Adjust layouts
  • Allocate staff
  • Prepare displays

Late cancellations cost real money.

Guest Cancellation Structure

🟢 Flexible Cancellation

Best for short-term pop-ups and early planning.

Full refund if you cancel 7 or more days before the booking start date

50% refund if you cancel 3–6 days before the booking start date

No refund if you cancel less than 72 hours before the booking start date

🟡 Moderate Cancellation

A balanced option for popular locations and multi-day bookings.

Full refund if you cancel 14 or more days before the booking start date

50% refund if you cancel 7–13 days before the booking start date

No refund if you cancel less than 7 days before the booking start date

🔴 Strict Cancellation

Designed for high-demand or premium retail spaces.

50% refund if you cancel 30 or more days before the booking start date

No refund if you cancel less than 30 days before the booking start date

Important Notes for All Guest Cancellations

  • Retailpeer service fees are non-refundable

  • Refund eligibility is based on how many days before the booking start date you cancel

  • All cancellation deadlines are calculated using the local time of the space

  • Some bookings may be eligible for exceptions under extenuating circumstances, subject to review

How to Choose the Right Booking

Before confirming your reservation:

  • Check the Host's cancellation option

  • Confirm your plans and timeline

  • Make sure the policy aligns with your risk tolerance